Questions and answers

Ordering

  1. How can I order a product? To place an order follow the link to the Price List
  2. What is the difference between a Professional package and a Sole Trader one? A Professional is one that sells only services in contrast with a Sole Trader who may sell both products and services. The distinction is necessary for two prime reasons a. taxation an b. responsibility for refunds or returns. Examples: A Lawyer or an Architect or even a Taxi driver can be considered Professionals while a Street Merchant, a Agricultural Producer or a Corner Shop can only be considered as Sole Traders
  3. What happen after I place an order? You will receive from us within 4 working days normally (depending on efficiency of your country mail service).a package containing your unique Social Link SM with which you can register with the service. However you will be able to download your QR code immediately after you make a purchase, and of course you may proceed in registering it.
  4. Can I order more that one.Social Links SM ? Yes you can order as many as you want, however not for reselling purposes and you can register ONLY ONE against your name except of course if you own one of the two available business packages. If you are interested in wholesale please follow the link Join Us
  5. What is the difference between an additional Social Link package and additional QR or NFC tags? One may register with the service ONLY if he owns a Social Link SM. You cannot register to the service by just ordering an additional QR or NFC. You may order/own any number of additional QRs or NFCs provided you are an already registered user of the service and you already own a.Social Link SM
  6. What is large Format QR? Large formats are normally used for shop or taxi windows or for marketing applications. It is a dedicated service we created to assist the marketing needs of our customers, that are unable to generate one otherwise.

Registering

  1. Why do I need to register? The Social Links SM you bought is a unique item but nevertheless it is in reality an empty shell which we need to fill using the information you provide us with. Only after registration the service can be fully functional.
  2. Why do I need to register with a payment gateway (I.e PayPal) as well? Memeplexes SM, Affilplex SM and Money Cloud SM services, in regards to financial transactions, are all acting as the “middle man” as the enabler that connects your customer with a payment service. In order to automate the service we need to create a permanent link between our Database containing your personal information and the Payment Gateway Database that contains your financial details.
  3. Can I use my old PayPal account or shall I create a new one? We highly recommend that you create a NEW VERIFIED PAYPAL BUSINESS ACCOUNT that includes both your credit or debit card details as well as your bank account and business details (if needed depending on your country). You can do this in two steps if you wish (create first a personal and then upgrade). Use this new account details and make sure that both the account with us and your account with PayPal share the same email. For additional information please follow the link. Please make sure you RAISE ANY RECEIVING LIMITATIONS in your account.
  4. What is the registration process and what do I need to be aware of? On receiving the Social Link SM or as soon as you download your QR code for the first time, it is advisable that you register immediately. So in the first instance:
    • Use the Register button in the first page
    • This will lead you to the registration page
    • Enter the long number you will find under the digital QR code you downloaded or the sticker in you Social Links SM package in the first field. You will not be able to register without it
    • Enter the rest of your details
    • Decide if you or your customer will incur the transaction fees and click the box with the desired choice
    • Tick the box “Receive payments” if you want to use the system to accept credit and debit card or PayPal payments. You will need to have the correct package to do so. The basic package “Individual” does not allow this function
    • Tick the box accept Terms and Conditions
    • If you've chosen The Receive Payments option you will be presented with a Blue PayPal button that will take you to registration page of PayPal. See (3.) above for the type of account you need to create. Remember that you need to register both accounts using WITH THE SAME EMAIL even if passwords (actually we recommend you do so) may differ.
    • There is nothing more to do and you will never have to repeat this process again except if you decide to migrate to a different payment gateway from the one you are currently using.
    • You can access the service after a few seconds. All you need to do is enter the site once more and Log In. A new button on the top of your screen named “Control Panel” will appear and it will give you access to all services available to you.
  5. How can I register my company? In order to register your company you will a. need to be authorised to do so and b. to be a registered member of the service already. Provided these two conditions are met the process is as following:
    • In case you are registering an Enterprise you will need to contact us in order to agree on specific terms and conditions depending on the products or services you will be offering and the country(ies) you operate. If you omit this step the standard Terms and Conditions will apply.
    • If you applied for special Terms and Conditions we will notify you when your contract will be ready so you may proceed. In any other case:
    • Log In as usual
    • Click on the “Control Panel” button if not directed to your Control Panel page immediately (depending on the version of the cloud software your country of residence is connected to).
    • Click on the button “Register my Company” and follow the instructions
    • Declare the person(s) responsible for administration. There are four different categorisations a company member may have, namely Representative (normally the person that can sign on behalf of the company), Administrator which is the person we will give access to our database in order to make changes, place order on behalf of the company or retrieving reports (depending on the type of your contract with Us), Agent which are the people that can receive (only) money on behalf of the company (I.e POS operators) and finally Employees. Only the Representative or the Administrator(s) of a company will be given access to our database so in the first instance you will need to assign at least one.
    • Register your company with one of the available gateways (you may choose only one). You will need to create a verified business account.
    • Decide if you or your customer will incur the transaction fees and click the box with the desired choice
    • Study and accept the Terms and Conditions of the service
    • Contact us to let us know that you completed the process and you require the access keys for the database
    • On receiving the access keys you will be ready to use the service and place additional orders for Social Links or additional QR codes in any format.
  6. Do I need to register additional QR codes of any other triggers I ordered? While you can use freely as many copies as you wish from replicas of the QR code or NFC tag contained in your Social Link package this is not the case with additional items (triggers/ Tags). Because these are ordered to serve specific purposes like only payments or ticket sales, or advertising or distribution of marketing materials or vouchers, without the need for your customers to choose from a list of multiple choices (and consequently by shortening the overall process and avoiding mistakes) you will need to register these additional items mainly to determine their intended use.

Using

  1. How does the payment process works? Depending on the trigger (tag) your “customer” may use to access your micro-site he or she will end up directly or indirectly depending on your choices to your payment page where he/she can enter the invoice (if the payment is related to an invoice) number or account number (if the payment refers to payment of a bill), choose the currency and the amount they wish to pay and finally enter any Voucher number if they possess one. The system will calculate the final amount payable and on acceptance he/she will be directed to the payment gateway where they can complete the process. On completion both he/she and you will receive an email detailing the transaction for tax or other purposes
  2. When will I receive the money in my account? Our partner Payment Gateway usually deposits the money in your account in a matter of seconds if the payment regards services. Accessing your funds while in the system (if you wish for example to use them to make a money transfer) this is practically instantaneous. The duration on the other hand of the money actually being deposited in you bank account depend primarily from your Bank and the country of operation. If the money regard products or refundable services you will need to check the Terms and Conditions of the Payment Gateway you chosen which in a nutshell reflect the country laws on consumer rights and vary significantly.
  3. How can I create a Voucher an Invitation or a Ticket for my customers? In order to create any of previously mentioned items you will need first to create an event. Provided you already created an event you can now insert the additional information needed for the items you want to create if they cannot be extracted by the event details. Just make sure you fill all the forms presented to you.
  4. How can I create an Event? This can be done by simply accessing your Control Panel and choosing the option to create one. Ideally you should prepare your marketing materials in advance as they will be requested by the system and you should decide on the prices or discount rates. In advance. The overall process is simple and all you need is filling up the questionnaire. At the end of the process you will be asked to provide information on how many of these items you need for these particular event and declaring for each one its relevant information like, numbers issued, duration, price, discount etc. We will recommend that you create multiple events if you are hosting multiple events per day, one for every occurrence especially if you intend to sell tickets for any of them.
  5. How the vouchers end to end process works? From the moment you created an event you are ready to start creating your vouchers. You will need to decide in advance the marketing message you want to transmit within it, the duration the vouchers will be valid, which cannot exceed the duration of the event of course, and the discount you want to offer. Enter then the Service and after you log in, choose from the options available in your Control Panel to Create a Voucher. You will be driven from the system to a new page where you can create this by entering the materials we discussed above. At the end of the process the system will do two things. Store this Voucher against the event you created for in your personal records and generate for you a new QR code accompanied by a Unique Identifier. You will be able to download this QR code and place it anywhere, from your website (if any exists) to your flyers, posters, banners etc. Any consumer or your customer, or friend etc. will be able to acquire this voucher in one of two ways. The first is by interacting with one of the elements included in your Social Link in which case he will end up in your micro-page where he can choose to accept a voucher from the options available to him/her and the second by interacting with the QR code you embedded in any other physical, digital or virtual object (the one you downloaded before). In both cases he will be asked by the system to enter either his Service Identification Number, if he is a registered member (user) of the service or his email address if he is not and by doing so the system will give him/her the option to download the Voucher. When the time come for this Voucher to be used two options will be available to him/her. The first will be to enter the Vouchers Unique Identifier in the appropriate field if the transaction happens in the Internet (see How does the payment process works) or to present it on his mobile screen to the issuer or one of his agents. In both cases the system after the Voucher is used will automatically redeem and invalidate it.
  6. How the Invitations end to end process works? From the moment you created an event you are ready to start creating your Invitations. Invitations need to serve two main purposes a social and a business one. You will need to design in advance the content of the message you want to transmit within it. After that, simply, enter the Service, log in and choose from the options available in your Control Panel to Create an Invitation. You will be driven from the system to a new page where you can create this by entering the materials we discussed above. At the end of the process the system will do two things. Store this Invitation against the event you created it for, in your personal records and generate for you a new QR code accompanied by a Unique Identifier. You will be able to download this QR code and place it anywhere, from your website (if any exists) to your flyers, posters, banners etc. Any consumer or your customer or friend etc. will be able to acquire this Invitation in one of two ways. The first is by interacting with one of the elements included in your Social Link in which case he will end up in your micro-page where he can choose to accept the specific Invitation from the options available to him/her and the second by interacting with the QR code you embedded in any other physical, digital or virtual object (the one you downloaded before). In both cases he will be asked by the system to enter either his Service Identification Number, if he is a registered member (user) of the service or his email address if he is not and by doing so the system will give him/her the option to download the Invitation. If he/she is a registered member the Invitation will be stored in addition to his personal records. When the time come for this Invitation to be used then: if he is not a register user with the system he will need to present the Invitation on his mobile screen. If he is a registered user he can either do the same or allow the third person to interact with an element of his Social Link. In the case where the invitation is presented on one's mobile screen the embedded in the invitation QR code will be used to invalidate and redeem this invitation after it is scanned by the issuer or his representative. In both cases the system after the Invitation is used will automatically redeem and invalidate it.
  7. How the Tickets end to end process works? From the moment you created an event you are ready to start creating your Tickets. You will need to decide in advance the marketing message you want to transmit within it, its price, if you will offer VIP tickets or not and the number of them. After that, simply, enter the Service, log in and choose from the options available in your Control Panel to Create Tickets. You will be driven from the system to a new page where you can create this by entering the materials we discussed above. At the end of the process the system will do two things. Store these tickets against the event you created it for, in your personal records and generate for you a new QR code accompanied by a Generic Unique Identifier. You will be able to download this QR code and place it anywhere, from your website (if any exists) to your flyers, posters, banners etc. Any consumer or your customer, or friend etc. will be able to acquire these Tickets in one of two ways. The first is by interacting with one of the elements included in your Social Link in which case he will end up in your micro-page where he can choose to buy the specific Ticket from the options available to him/her and the second by interacting with the QR code you embedded in any other physical, digital or virtual object (the one you downloaded before). In both cases he will be redirected by the system to the payment screen where he will be able to choose from the list of available events the ticket number and type (VIP or Standard) he requires. On conclusion of this transaction the system will give him the ability to download the Ticket. The system in the meantime and as soon as the payment is confirmed will generate using the Generic Unique Identifier as the bases the tickets number. The consumer can subsequently start the downloading process by entering either his Service Identification Number, if he is a registered member (user) of the service or his email address if he is not. If he/she is a registered member the Ticket will be stored in addition to his personal records. When the time come for this Ticket to be used then: if he is not a register user with the system he will need to present the Imitation on his mobile screen. If he is he can either do the same or allow the third person to interact with an element of his Social Link. In the case where the Ticket is presented on one's mobile screen the embedded in the invitation QR code will be used to invalidate and redeem this Ticket after it is scanned by the issuer or his representative. In both cases the system after the Ticket is used will automatically redeem and invalidate it.